The King of Herrings website uses a secure connection when you provide personal information or make a payment. We have secured our systems up to date against burglary, viruses and other attacks. King of Herrings Art Printing respects the privacy of the users of its site and ensures that the personal information you provide is treated confidentially. Your data is used by us in order to process orders as smoothly and efficiently as possible and the information you provide us with will only ever be used with your permission.

What happens to your data?

When you place an order we need your name, e-mail address, shipping address and payment information to complete your order and to keep you informed of the progress.  In order to make shopping with us as easy as possible we will store your personal information, the details of your order and use of our services with your consent. This enables us to optimise the user-friendliness of our website.  Only if you give us your permission will we use this information to inform you about developments of the website and about special offers and actions. You can let us know by sending an email on info@kingofherrings.nl if you would like us to delete your details from the mailing list.

King of Herrings Art Printing will not sell your personal details to third parties and will only make them available to third parties involved in executing your order. Our employees and those third parties engaged by us are required by law to respect the confidentiality of your data.

Data on the use of our site and the feedback we receive from visitors help us to further develop and improve our website.  Therefore, King of Herrings Art Printing makes use of Google Analytics cookies.  We have a processing agreement with Google.  The last octet of the IP address is masked and we have turned off data sharing.  King of Herrings Art Printing does not use any other Google services in combination with Google Analytics cookies.

This data cannot determine the identity of visitors. The data is also not linked to personal information. You can refuse future collection and storage of data at any time.

 In case you have any other questions regarding our privacy policy, please send us an email at info@kingofherrings.nl.  We are happy to provide you with any information regarding your details or if you would like us to amend them.  If a change of our privacy policy is required we will update this page so you can always find the most up to date information.

 

We care about our products and they are carefully designed and produced.  We will do our best to deliver our products to you in top condition.  It can happen, however, that something will be damaged during transport, or that a product is not delivered to you as it should have for another reason.  In that case you can claim on the guarantee.  As long as your claim falls within the guarantee we will take care of a replacement product without further costs to you.

It is also possible that things aren’t going as planned or the way you are used to from us.  If you have a complaint we would appreciate it if you could email us at info@kingofherrings.nl or call us on +31 (0)58 75 100 20.  If this does not lead to a solution then customers in the EU can submit their complaint to the ODR platform of the European Commission.  You can find the ODR platform on http://ec.europa.eu/odr.  As long as your complaint is not pending elsewhere you are free to submit your complaint with the European Union

Right of return
If you would like to return your product for any reason, and can claim right of return, you can contact us within 14 days after delivery on info@kingofherrings.nl, quoting your order number, or use the form for return. You will receive a full refund, including delivery costs, as soon as possible and at the most 14 days, after return of the product. You will receive an email from us as soon as we have made the refund. The refund will be made to the account used when placing your order unless specifically agreed otherwise. We will not refund the costs made to send your products back to us.

The right of return excludes products which are made to measure; this includes printing assignments. Therefore, any products ordered and received which fall under this exclusion cannot be returned. Standard articles which don’t need any made to measure processing are not excluded from the right to return obligations.

How can I return a product
In case you want to return your product, please send an email to: info@kingofherrings.nl stating the product name and your order number. You will receive a confirmation. Return the product within 14 days of receiving your order, undamaged and in the original packaging to King of Herrings Art Printing, preferably by registered mail (so you have evidence of having returned your product). Please include the original invoice and our returns confirmation with your package.

Return address:
King of Herrings Art Printing
Korfmakersstraat 3
8911LA Leeuwarden

Countries

We deliver to all of Europe (?? Norway?  Switzerland etc??). When adding a product to your shopping cart, choose the country you wish your product to be delivered to and the shipping costs will be calculated automatically.

 

When can I expect my order to arrive?

Our products are manufactured on demand and delivered within 1-5 business days, depending on the destination, through our delivery partners GLS and DHL. You will receive a Track & Trace number by mail, which allows you to track your order. Here you can find the delivery times for your country.

 

Shipping packaging

We pack your order with care to make sure the product arrives intact. If you receive a damaged package or product, please contact us at info@kingofherrings.nl or call +31 (0)58 75 100 20.

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